At Machinery, we strive to ensure complete customer satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, our return policy provides you with a hassle-free process to return or exchange your product.

Eligibility for Returns

1. Items must be returned within 30 days from the date of purchase.
2. Products must be in their original condition, unused, and in their original packaging.
3. Proof of purchase (receipt or invoice) must be provided to process the return.

Non-Returnable Items

Certain items are exempt from returns, including:

• Custom-made or personalized machinery.
• Items sold as “final sale” or “non-refundable.”
• Products that have been used, modified, or damaged due to improper handling.

How to Initiate a Return

1. Contact Us: Reach out to our customer support team at sales@fullyequippedmachinery.com to request a return authorization.
2. Package Your Item: Ensure the product is securely packed to prevent damage during transit.
3. Shipping: Send the item to our return address provided by our team. Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.

Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and issued to your original payment method.

Exchanges

If you wish to exchange an item for a different model or product, please contact our support team. Exchanges are subject to product availability.

Damaged or Defective Products

In case of receiving a damaged or defective item:

1. Contact us immediately at +1 888 334 6467 with details and photos of the damage.
2. We will provide a replacement or full refund, including return shipping costs.

Contact Us

For questions or concerns regarding returns, please contact us:

• Email: sales@fullyequippedmachinery.com
• Phone: 888.334-6467
• Address: 18771 8th avenue, surrey bc V3Z 9R9